Thursday, July 27, 2017

Adventures with Appliance Service

When you have a problem with an appliance such as an air conditioning unit, do you ever groan at what you’re about to go through? For me, I’ve learned to accept that it will take a good portion of my time, numerous phone calls and the hope that things will end up better.

One example. Our A/C  has gone out twice in the last two weeks. Of course both times it was on a Sunday afternoon when the answering service took the call. Come Monday morning I had to call again and get in the queue for service. The first time parts had to be ordered (3 to 5 day delivery time). Fortunately, the company loaned us a portable unit for our bedroom so we had some relief. After the same symptoms appeared, a crew showed up and hopefully the problem has been solved.

Second example. We have an internet, phone and TV bundle. When our two year contract ran out, I called to make changes. I asked the person to email me a confirmation. Never received. A month later I called again and left a message. No response. When the contract period ended with no change other than our rate going up, I called again. No record of the changes agreed to. This service person put the changes in place and gave me a confirmation number. One thing never mentioned by the person I talked to earlier: a service person needed to make changes in our house. Now we get to wait two weeks for that. Oh well. Maybe it will actually get changed.

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